Refund Policy

1. Overview

This Refund Policy governs all purchases made through EduSaint+ (the "Platform"), including but not limited to:

• Premium license purchases for CBT practice
• Study materials purchased from our marketplace
• Digital wallet top-ups
• In-app purchases
• School management system subscriptions

By making a purchase on EduSaint+, you acknowledge and agree to this No-Refund Policy.

2. No Refund Policy

Edusaint Nigeria Limited does NOT offer refunds for any digital products or services purchased through our platform. This includes, but is not limited to:

• Premium license subscriptions (daily, monthly, yearly plans)
• Individual study materials (lesson plans, worksheets, handouts, presentations, videos)
• Material bundles and packages
• Wallet top-ups (funds added to digital wallet)
• Examination result checking scratch cards
• School management system subscription fees
• CBT practice session purchases
• Any other digital goods or services

3. Why We Do Not Offer Refunds

As a provider of digital educational content and services, we cannot offer refunds because:

• Instant Access: Digital products are accessible immediately upon purchase.
• Licenses Are Device-Bound: Premium licenses are tied to specific device IDs and activated instantly.
• Materials Can Be Downloaded: Study materials can be downloaded and saved after purchase.
• No Return of Digital Goods: Unlike physical products, digital goods cannot be "returned" once accessed.
• Fraud Prevention: A no-refund policy helps prevent abuse and fraudulent chargeback claims.

4. Try Before You Buy

We strongly encourage you to explore our free features before making any purchase:

• CBT Practice: Free users get 3 questions per topic to test the quality of our questions
• Study Materials: Preview descriptions and sample pages before purchasing
• School Management: Request a free demo before subscribing
• Sample Questions: Access sample questions and answers to evaluate content quality

5. Limited Exceptions

The only circumstances under which we may consider a refund (at our sole discretion) are:

• Duplicate Payment: You were charged twice for the same purchase due to a technical error.
• Service Not Provided: You paid for a service that we failed to deliver (extremely rare).
• Legal Requirement: Where required by applicable consumer protection laws.

Note: Even in these cases, refunds are not guaranteed and will be reviewed on a case-by-case basis.

6. How to Request a Refund (For Exceptions Only)

If you believe your situation qualifies for a refund under Section 5 above, please contact us within 7 days of the purchase date:

Processing Time: We will review your request and respond within 5-10 business days. Approved refunds will be processed to the original payment method within 7-14 business days.

7. Chargebacks and Disputes

Filing a chargeback or payment dispute without first contacting us constitutes a violation of these terms and may result in:

• Immediate suspension or termination of your account
• Permanent ban from using EduSaint+ services
• Legal action to recover fraudulent chargeback amounts
• Reporting to credit bureaus and fraud prevention databases

Before filing a chargeback, please contact us! We are committed to resolving legitimate issues promptly.

8. License Transfer vs Refund

If you purchased a premium license but need to change devices, we may be able to transfer your license to a new device instead of issuing a refund. Contact support for license transfer assistance. License transfers are at our discretion and require verification of ownership.

9. Subscription Cancellation

For recurring subscriptions (where available), you may cancel your subscription at any time. However, no refunds will be issued for the remaining unused portion of your subscription period. Cancellation will take effect at the end of your current billing cycle.

10. Digital Wallet Funds

Funds added to your Edusaint digital wallet are non-refundable and cannot be withdrawn as cash. Wallet funds can only be used for purchases within the Edusaint platform. Unused wallet funds remain in your account until used.

11. Free Trials

If we offer a free trial period for premium features, you will not be charged until the trial period ends. You are responsible for canceling before the trial ends to avoid charges. No refunds will be issued for charges incurred after a free trial.

12. Technical Issues

If you experience technical issues after purchase, please contact our support team for assistance. We are committed to resolving technical issues promptly. However, technical issues do not automatically qualify for a refund.

13. Accidental Purchases

Accidental purchases, including purchases made by children or family members without your consent, are not eligible for refunds. Please keep your account credentials secure and enable parental controls on your devices.

14. Price Changes

We reserve the right to change prices at any time. Price changes do not entitle you to a refund for previous purchases or adjustments for future purchases.

15. Google Play Store Purchases

For purchases made through the Google Play Store, Google's refund policies may apply in addition to our terms. However, as a general rule, digital content purchases on Google Play are also non-refundable. Please refer to the Google Play Terms of Service for more information.

16. Fraudulent Activity

We actively monitor for fraudulent activity. If we detect fraudulent purchases, unauthorized account access, or abuse of our refund policy, we will:

• Immediately terminate the associated account
• Block the device ID from future use
• Report the activity to relevant authorities
• Pursue legal action to recover damages

17. Acknowledgment

By making a purchase on EduSaint+, you acknowledge that you have read, understood, and agree to this No-Refund Policy. You acknowledge that all purchases are final and that you have had the opportunity to try free features before purchasing.

18. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

19. Contact Information

For questions about this Refund Policy or to request assistance with a purchase: